1. Who we are

Droos Live operates this website and the academy platform behind it. Our contact details are at the bottom of this page.

2. What we collect

• Account details: name, email address, phone number, and the academy you belong to.
• Billing details: plan, invoices, and the transaction references returned by our payment provider.
• Usage data: pages viewed, lessons watched, quiz results, and device and browser information.
• Registration telemetry: your IP address, a coarse network prefix, country or region, device type, operating-system family, and browser family when you create an account. We do not copy your name, email address, password, or raw browser identifier into the analytics store.
• Anything you send us in a support message or contact form.

3. Card data

Card numbers, CVVs and wallet credentials are entered on our payment provider's secure page and never reach our servers. We keep only the last four digits, the card brand, and the transaction reference so we can match payments and issue refunds.

4. Why we use it

We process account data where it is needed to provide the service you request, and registration security and aggregate product telemetry for our legitimate interests in preventing abuse, supporting users' devices, and improving the platform. Where local law requires consent for a particular use, we ask for it before that use.

• To run your account and deliver the courses you bought.
• To take payments and issue refunds.
• To send service messages, receipts, and security alerts.
• To detect fraud and keep the platform safe.
• To understand registration geography and device support and improve the product, using pseudonymous and aggregated reporting.
• We use this registration telemetry for platform security and product analytics; it is not used to make automated decisions about a learner.

5. Who we share it with

We share data with the payment provider that processes your transaction, the hosting and email providers that run the service, and the academy whose course you bought, so it can teach and support you. Academy instructors cannot access Droos Live's registration IP, network, country, or device intelligence.

We do not sell personal data, and we do not share it for anyone else's advertising.

6. Cookies

We use cookies to keep you signed in, remember your language and theme, and measure how the site is used. You can clear or block them in your browser, though signing in will stop working if you block the essential ones.

7. How long we keep it

Account and course data lives as long as your account does, and for a short grace period after you close it. Payment records are kept for as long as Egyptian tax and accounting rules require.

Encrypted registration IP addresses are retained for 30 days. Keyed IP and browser fingerprints and coarse network prefixes are retained for 90 days. Pseudonymous aggregate registration records are retained for 25 months, then deleted automatically.

8. Your choices

You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Write to the address below and we answer within 30 days.

Marketing emails carry an unsubscribe link. Service messages about payments and security cannot be turned off while your account is open.

9. Security

Traffic is encrypted in transit, registration IP addresses are encrypted at the application layer, platform analytics access is limited to specifically authorised staff, and payment handling is delegated to a PCI-compliant provider. No system is perfect, so tell us straight away if you suspect your account has been accessed.

10. Changes

If this policy changes in a way that affects you, we post the new version here and update the date at the top.